I’m probably what is considered a classic Type A
personality: competitive, ambitious, aggressive, and a bit impatient. When I set out to tackle a task, I push
myself very hard, determined to accomplish my goal. And when someone tells me
that something can’t or shouldn’t be done, well that just makes me want to
conquer it even more.
My friend arrived early Sunday morning to pick up where I left off and immediately ran into the same issue I did -- the nuts would not budge. He too tried for an hour to loosen them. Seemingly more frustrated at me for buying a build-it-yourself desk than at himself for not being able to crack the IKEA code, he lashed out.
“You are a CEO. Why are you buying a cardboard desk that comes in pieces?” he asked. I tried to justify my decision by explaining that I run a local daily newspaper, not a Fortune 500 company. He didn’t accept my excuse and added: “This desk is made of newspaper. You’re better than this. Throw it away.”
He then convinced me that I could still use the pieces even though they were facing the wrong direction, helped me attach them and went on his way. I was left sitting in a pile of parts. Hundreds of unidentifiable remaining parts.
Determined to not be defeated I went back to instructions, which were now starting to look more like a roadmap through Dante’s nine circles of hell than a how-to guide on assembling a desk. Nevertheless, I was able to piece together the drawers. Getting them into the actual desk … well, that’s another story.
Nothing lined up. The pre-drilled holes didn’t align with the holes in the tracks for drawers to slide into. And as I tried to manipulate the pieces, the rest of the desk appeared to be coming apart (except for the Titus Series 5 RTA nuts -- because they’re clearly never budging). After forcing the tracks to fit, the drawers did not sit straight like in their cartoon depiction.
This has been my mantra since I was very young. It has often
worked to my advantage, especially career-wise; however, at times striving for
success has nearly driven me to the brink of insanity. This past weekend was
one of those times when sheer determination nearly broke me.
It all started with what should have been a fairly simple
endeavor: furnish my freshly-painted, but rarely-used home office. It’s not a
very big room, so all I thought if I found a desk that the rest would easily
fall into place. Or so I thought. The quest for a desk wasn’t quite as simple
as I planned because … (insert dramatic pause) … I bought it at IKEA.
For those who may not be familiar
with the brand, IKEA is the world’s largest furniture retailer. It was founded
in Sweden more than 60 years ago and now has 361 stores worldwide, including
one in Stoughton. IKEA targets people who want high-concept, functional
furniture at a low cost. The trade-off is that customers have to do a lot of
work when they purchase the company’s modular furniture. IKEA doesn’t have
sales people, but instead relies on a self-service model in its mammoth-sized
store locations. Also, all items are unassembled and packaged in flat boxes
with “assembly plans” (a.k.a. instructions) for customers to build at home.
And for those who are familiar
with IKEA, I am sure you are already shaking your head and thinking: Why would
she subject herself to such torment? Just refer back to my opening paragraph.
While I had never had any direct
experience with their products or shopping their stores, I had read and heard
countless horror stories recounting IKEA experiences: Hours spent wandering
through the maze of aisles trying to locate a bookcase or shelving unit with
Swedish names like Gnedby or Brusali, followed by several hours fighting with
family and loved ones while trying to construct the pieces at home. And then
there is the quality issue. Their pieces are not built to last. But let’s face it, when you shop at IKEA, you
get what you pay for.
Despite knowing this, I believed
that I could conquer the Swedish giant, starting with their Hemnes desk in
white stain. It appeared to have all the qualities I was looking for: a flat
top to place a monitor, a cabinet to hide a PC tower, and a few drawers to
stash supplies. Sure, it was constructed of something called “fiberboard,” but
for only $279 it was priced right for a desk that might get used once a month.
The first tactic in my strategy
to conquer IKEA was to avoid ever stepping inside one of their stores. I opted
to have the desk shipped my doorstep. The $139 shipping fee would not only save
me a 60-mile drive to Stoughton and back, but it also would preserve my
relationship with whomever I would have enlisted to take the trip with me. So
even with the Hemnes desk now costing me $418, I still felt that I had scored a
great deal.
My purchase arrived in less than
a week in two boxes: one large and flat, the other midsized. Even after opening
the boxes, I was confident that I had the situation under control.
After laying out all of the
hardware (hundreds of dowels, screws, bolts and fasteners) alongside the
fiberboard pieces, I opened the 38-page instruction booklet only to find that
there was not a single word printed inside -- only cartoon illustrations to
guide me through the process. I took a deep breath and put my iTunes radio on
shuffle mode to provide some background music while I set out to construct a
modular masterpiece. Ironically, The Rolling Stones’ 19th Nervous Breakdown was
the first song to play. I should have seen it as a sign of what was to come.
Over the next several hours I
worked to decipher the cartoons and was able to assemble the majority of the
desk’s base. And then, something went horribly awry. After fastening two boards
together I realized that one of the pieces was facing the wrong direction. This
normally wouldn’t be a big deal, but the nuts holding them together wouldn’t
budge. I struggled with them for over an hour before calling a friend who in a
former life sold industrial hardware. I explained my dilemma and sent him a
photo of the pieces. He identified them as Titus Series 5 RTA nuts and offered
to come by the next morning to loosen them. As much as I hated to do it, I
recognized Rome wasn’t build in a day and neither would a desk from Stockholm.
I threw in the towel for the night. My friend arrived early Sunday morning to pick up where I left off and immediately ran into the same issue I did -- the nuts would not budge. He too tried for an hour to loosen them. Seemingly more frustrated at me for buying a build-it-yourself desk than at himself for not being able to crack the IKEA code, he lashed out.
“You are a CEO. Why are you buying a cardboard desk that comes in pieces?” he asked. I tried to justify my decision by explaining that I run a local daily newspaper, not a Fortune 500 company. He didn’t accept my excuse and added: “This desk is made of newspaper. You’re better than this. Throw it away.”
He then convinced me that I could still use the pieces even though they were facing the wrong direction, helped me attach them and went on his way. I was left sitting in a pile of parts. Hundreds of unidentifiable remaining parts.
Determined to not be defeated I went back to instructions, which were now starting to look more like a roadmap through Dante’s nine circles of hell than a how-to guide on assembling a desk. Nevertheless, I was able to piece together the drawers. Getting them into the actual desk … well, that’s another story.
Nothing lined up. The pre-drilled holes didn’t align with the holes in the tracks for drawers to slide into. And as I tried to manipulate the pieces, the rest of the desk appeared to be coming apart (except for the Titus Series 5 RTA nuts -- because they’re clearly never budging). After forcing the tracks to fit, the drawers did not sit straight like in their cartoon depiction.
Thirty-six hours passed and I was
beyond frustrated. I was so angry at myself for buying this desk that my anger
had grown far beyond just IKEA, but I was mad at every product of Sweden --
Swedish meatballs, Swedish Fish, Volvos and even ‘70s pop group ABBA. I decided
that after this experience, I was boycotting them all.
I believed the desk was taunting
me. Its pile of parts seemed to growing even larger. Where were all of these
pieces supposed to go? And why wouldn’t it stand level? Now convinced that not
even MacGyver could piece this desk together, I took to the internet for
salvation. With a single Facebook status update, I conceded in my battle with
the Swedish monster.
“Does
anyone want a brand new, half-assembled, half still-in-the-box white IKEA
Hemnes desk? The only thing I want in exchange is for it to be taken out of my
sight immediately. I'm totally serious,” I wrote.
While
I got an immediate taker, she has yet to follow through with arranging a pick
up. My guess is that the photos I included scared her off. I offered to donate
it to The Item newsroom, though this column may dissuade them from accepting
it.
And
as for the money I “saved” going with a low-cost, do-it-yourself piece of
furniture, I just blew that times four in a single trip to an upscale furniture
chain store in Lynnfield. The upside: They’ll not only deliver, but also
assemble the new desk. I double checked.
It’s probably where I should have gone in the first
place, but now I will at least get what I paid for. A desk. Not a Swedish
fiberboard jigsaw puzzle.


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